Refund & Cancellation Policy

The ₹89 webinar

The ₹89 webinar fee is non-refundable once your payment is successful. This includes when you can’t attend or miss the live session: the webinar is live only and is not recorded.

Please check the date and time before you pay. Problems with your own device or internet connection are not a ground for a refund.

If we cancel or reschedule the webinar

If we cancel or reschedule the webinar, we will move your booking to the new date or time and tell you on WhatsApp. This also applies if the session can’t go ahead because of a technical problem on our side.

We will tell you as early as we reasonably can, through the WhatsApp group, email or phone.

The Live Online Course

The course fee is non-refundable. If you tell us within 7 days of your payment, you can move to a later batch instead.

If we cancel the batch or move its start date, or can’t run the course as described on its page, you can choose a full refund of the course fee or a move to a later batch. If we have to move a class, we will tell you on WhatsApp and email; you still get that class’s notes, and its recording when one is available.

Please read this before you enrol. If anything is unclear, ask us before you pay.

Failed or duplicate payments

If money was debited but your booking didn’t go through, or you were charged more than once for the same booking, we refund the failed or extra amount to your original payment method within [REFUND_TIMELINE_DAYS] working days after we verify it with Razorpay.

If your bank has already reversed a failed payment, no further refund is due.

How to request a refund

WhatsApp us at +91 96596 52040 or email thewisebucks@gmail.com with:

1. Your name, and the phone number or email address you used at checkout.
2. Your Razorpay payment ID. It starts with “pay_” and is in the payment confirmation from Razorpay.
3. What happened, for example a duplicate charge or a cancelled session, with a screenshot of the debit if you have one.

We acknowledge every request within 48 hours.

How refunds are paid

• Approved refunds are paid through Razorpay, only to your original payment method: the same UPI ID, card or bank account.
• After we start a refund, your bank may take a few more working days to show it, depending on its own timelines.
• Receiving a refund never needs your OTP, card PIN or UPI PIN. Never share them with anyone, even someone who says they are processing your refund.

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

Contact us and grievances

For any question, request or complaint about our policies or services, contact us. You can also write to our Grievance Officer directly.